Delete Your Account & Data
Last updated: 2 August 2026
This page explains how to request deletion of your Nufo account and the data associated with it, what gets erased, and what we are legally required to keep. It applies to the Nufo web app and the Nufo Android and iOS apps, all operated by Pravaha Infinity Private Limited.
1. How to request deletion
Email support@nufo.in from the email address registered on your account, with the subject “Account deletion request”. Please include your registered business name so we can locate the correct account.
We verify that the request comes from the account owner before acting on it. Once verified, we action the request within 30 days and confirm by email when it is complete.
Only an account Owner can request deletion of a company account. If you are a staff user, ask your account owner to make the request, or ask them to remove your individual user from Settings → Users.
2. What is deleted
On completion we permanently delete:
- Your user profile — name, email address, phone number and password credentials.
- Your company profile and business details.
- Your business records held in the account — customers, suppliers, items and stock, invoices, bills, payments, accounting entries and reports.
- Uploaded files and images, including logos, product images and document attachments.
- Any connected-channel credentials you stored (for example email or WhatsApp configuration).
3. What is retained, and why
Some records cannot be deleted immediately because Indian law requires us to keep them. These are retained in restricted, access-controlled storage and are not used for any other purpose:
- Tax invoices we issued to you for your subscription, and the related payment records — retained for up to 8 years as required by Indian tax and companies legislation.
- Encrypted backups — deleted data persists in rolling backups for up to 90 days, after which the backups expire and the data is unrecoverable.
Note that your own business records (the invoices you raised on your customers) are deleted with your account — you are the keeper of those statutory records, so please export them first.
4. Export your data first
Deletion is permanent and cannot be undone. Before requesting it, export anything you need from the Reports section — most reports offer a CSV/Excel export. Active accounts also receive a nightly data export by email.
5. Deleting the app only
Uninstalling the Android or iOS app does not delete your account or data — your account stays active and accessible from any other device or from a browser. Use the email process in section 1 to delete the account itself.
6. Questions
Write to support@nufo.in. See also our Privacy Policy and Terms of Service.